Shopbop Reviews

Was concerned about legitimacy of the site but the came through and I got new balance shoes on 50% discount and was shipped pretty fast. The tracking was accurate. The shoes are genuine and brand new without any defect. I did go back to the site for good deals but there are lot of premium brands options but not many New balance, Vans, Nike collection so you will have to keep monitoring for your brand item frequently

Refunds do not include custom/duties fees that are collected in advance. There is no communication or warning online that this is the case and any complaint is just responded to with a templated answer. shopbop also charge $40 for international returns. This is not the industry standard. Revolve has much more transparent pricing and offers full refund with free returns.

I received counterfeit Tory Burch Shoes- really bad quality!

how is it this site has been entirely banned from the Natwest entirely? all my family use the Natwest and none of us can purchase anything on this site as been banned by the bank.....the biggest bank in the UK ?

Ordered Rta jeans with them, received broken zip ?. Disappointed ?

This was my first time ordering with Shopbop. I ordered a pair of Aquazzura Crystal Twist Sandals in a size 37.5. I haven't been able to find this size in months and they were £200 cheaper than anywhere else! I was a little worried after reading the negative reviews. So I feel that I have to speak out for Shopbop. I was really impressed with how quick the delivery was, 6 days from ordering. I received very clear updates on when to expect delivery and also how to track your delivery. I actually received my order quicker from US then many of my UK orders!! Packaged arrived safely and in perfect condition. I am absolutely happy with my shoes! I cannot recommend them enough, best prices and very fast delivery. It is a pleasure doing business with them. I will definitely shop here again. Thank you Shopbop

I placed my first and likely only order with Shopbop on June 19. I am a Prime member, and logged in using my Prime account. I was told I would receive Prime's free 2 day shipping. Shopbop claimed to have mailed the package on June 20th. I was provided a tracking number by the company.

As of June 23rd, I still had not received the package. When I attempted to track the package using the aforementioned tracking number, the USPS website told me that they had not yet received it from the sender. I then logged into the Shopbop website for additional information. Shopbop informed me that the package was "Delayed" without further information.

I tried to contact Shopbop by every available method to garner more information as to what might have happened to my package. Their live chat was not working. I called customer service multiple times. The first time I sat on hold for over an hour before giving up. Subsequent calls led straight to disconnect. I also emailed repeatedly. I received multiple, identical form messages in return, encouraging me to call the phone number.

Late in the afternoon, after hours of trying, I was finally was able to get a hold of a person on their telephone customer service. He was apologetic, told me the package was likely lost, and that they would resend it. He offered to request that the package be overnighted, and promised to check in with updates.

It is now late in the day on June 24th. Having received no updates, I checked back in to the Shopbop website. Shopbop once again claims to have shipped the package. The new shipper, this time UPS, claims once again to not have received it. I called Shopbop again. The representative informed me that they never requested the overnight as they had offered to do yesterday. She is sure that UPS has the package, and that the package will arrive next week, although currently UPS begs to differ. This will be at a minimum 8 - 10 days after my original order, which was supposed to arrive in 2 days.

This was my first experience with Shopbop, and will almost certainly my last. I encourage other prospective buyers be wary.

the only website that blocks my card, you know that you could be making much more cause it seems to happen to a lot of people so they just go somewhere else ...

Hi - do not shop at shopbop. Simply use it to browse. Twice now they have sent me CHEAP 50 dollar jewelry when I've ordered close to 900 dollar pieces. They do this because they Count on people not going through the hassle of returning. Also it's owned by amazon - that explains why it's so $#*!ty. I've attached the crappy bracelet that was literally fifty dollars on their website versus what they advertised. I don't think fine jewelers work w them.

I had to return a purchase after the items didn't fit. They confirmed they received the items back and then I waited for the refund. And waited. And WAITED. When I asked them the status of the refund over two weeks after they received the items they had to nerve to ask ME whether I had indeed returned the items they had already confirmed receiving. I finally started a dispute via my credit card company at which point they reached out to me to complain that I still owed them money, for the items they had already received back! Terrible customer service! AND they wanted to make sure I resolved the "issue" so that I can continue to shop with them in the future. Needless to say I have ZERO interest in ever shopping with them again, and I do no recommend anyone else purchase from them either!

Shopbop’s website reflects that purchasers in Canada can expect to receive their order in 5-9 days. With this in mind, I ordered a dress on May 21/22 to wear to a wedding shower on June 5/22 trusting that I would receive my order in time (especially as I frequently shop at other stores in the U.S. and have no issue receiving items in 5-9 days). Well, it’s been 11 days now and tracking reveals that the shipment was just processed yesterday!!! If I had a known the time it would take, I would definitely have ordered something elsewhere so I could rest assured that I’d have something to wear this coming Sunday. I will never buy from Shopbop again and will share my experience with all the shopping women I see at the wedding shower.

I WOULD LIKE TO ADD (the comments below were made after I provided the feedback above and after receiving the reply below from Shopbop): Shopbop responds to feedback on this page with a reply that could lead some to believe that they’ve rectified the issue raised. Do not be deluded into thinking that. Although Shopbop did correspond with me via personal email after feedback left on this page, they completely failed to recognize the issue. All they said is that their shipping time is an “estimate” and that they can’t control the time for international shipping. The problem is, Shopbop doesn’t make this readily apparent for the international shopper on their website. On their website, they specifically say shipping is “5-9 days”. And they don’t even aim for that time frame!!! This is evident by the fact that tracking on my item reveals that the shipping process wasn’t even commenced until 10 DAYS after I placed my order!!! If you read through earlier reviews, you will see that this issue is a common one (and just imagine all the people who don’t take time to provide feedback. I only did because I am so frustrated by the fact that I ordered something specifically to wear to an upcoming event and am now left scrambling to figure out what I’m going to wear.)

I am going to look into who I can report false advertising to in the U.S. and the misleading of customers. Shopbop is committing unfair business practices and they should experience consequences for their actions.

I ordered my first purchase on Shopbob on 20/5/22. But after checkout, then only I remember to check other people’s shopping experience on Shopbop. And I am honestly horrified when I read the bad reviews, especially from fellow Malaysian customers. I quickly shifted my expectation on the delivery date and stay calm. But I guess I’m kinda lucky (or just having good karma for not being fussy), my order safely arrived on 30/5/22. It wasn’t 4-5 days delivery as mentioned but still, it took less than 2 weeks so I’m pretty happy. The product quality is good (I bought a Madewell bag btw) and the price is also affordable on Shopbop.

I have gone back and forth with Shopbop about a pair of maternity jeans I ordered on 8 May. The shipping details have not been updated since 9 May. I have emailed their customer support every other day (today is 17 May), each time getting a stock answer to refer to the tracking number. When I finally indicated I would report them for lack of reply, I received a message from a human who reassured me they were looking into it. When I followed up, they said DHL does not operate on weekends (this is not true), and asked for 24 more hours. Today, now 36 hours later, they continue to stall and blame DHL for 'not responding to their request' for more information. I wish I would have checked reviews for Shopbop before purchasing; I can now see they are total swindlers! I just hope I can get my £266 back.

Wow! I received this order quicker from the US than many of my UK orders. Dispatched on the Wednesday, arrived Friday morning! Fortunately I don't need to return anything, but I got an amazing buy on some girlfriend collective skorts - cheaper to buy from the US than the UK. I received no import fees either. 10/10!

I returned some items from an order and received a notification they were received on May 5th. One item was missing from the return at $900, which was 100% included in the parcel I sent back. I've called and I've emailed several times- each time Customer Service says that they said they are checking in the returns warehouse and will get back to me. No one is getting back to me and it's been over a week. I have had to go and dispute the charge with my credit card company. This has wasted so much of my time.
No one at Shopbop can give me a straight answer about where the return is. I have seen other reviews similar to this from around the same time frame so I suspect some sort of theft is going on in their return warehouse. Such a shame.